A Virtual Phone number allows your agents to make and receive calls from your office, home or even on the road. The virtual phone system provides real-time information to help your supervisors manage your virtual call center. In fact, your supervisors do not need to be in the same place as the agents (team members) they are monitoring. You can manage a true virtual call center by using an effective virtual phone system.
Virtual Phone number (or virtual numbers) is telephone numbers that exist without an associated physical telephone line or a SIM card. They offer a variety of benefits over conventional phone numbers. For example, virtual numbers use the Internet to make and receive calls.
They can be used on any device, such as a computer, a mobile phone or a telephone (and are usually associated with a virtual telephone system). With virtual phone numbers, you can make and receive calls from anyone, anywhere in the world, just as you would with a phone but without the hassle of cables or lines. Virtual phone numbers can be registered with a local area code or toll-free and can be customized to provide the perfect identification number
Why use a Virtual Phone number for your telephone team?
Phone teams or call center agents manage all of your company’s voice conversations. Some companies require all employees to be on their premises when talking to customers. The idea is that call center supervisors can ensure the quality of telephone conversations on the office premises. All businesses know that phone conversations can make / break relationships with customers.
However, with a growing workforce base that prefers to be virtual, the notion of an on-premise telephone system is outdated. Businesses need strong virtual telephony system capabilities to be able to provide quality while employing an increasingly virtual workforce.
What is a virtual call center?
The telephone team or call center is used by businesses to handle all their voice conversations. Now, some or all agents at your business call center might function from different locations. Your agent might prefer to work from home, or from a different city, state, country or even continent. The same applies to your call center supervisor. Any arrangement where your telephone team does not have to always work from the same physical company to handle your voice calls is called a virtual call center.
The clear mandate of B2B users is to ask for tools that help them stay productive regardless of their physical location. Virtual labor is increasingly common with companies being able to expand their geographical reach without having to set up offices in each location. Business expansion leads to a situation where the telephone team finally sits in various regions of the world. Your business needs call center software that can help your call center become virtual.
Your business needs a telephone system that can help your supervisor monitor your agents that are scattered in various locations without having to be a world tracker. Your business needs a simple and effective Virtual Phone number system from service providers like Mightycall and grasshopper phone service.
